1. Definitions
The Seller Beardy Pete’s Shaving Emporium
The Customer The person who purchases the goods from the seller
Goods The items which the customer purchases or agrees to purchase from the seller
Order The Customer’s order for the goods as detailed in the customer’s online order form or other written correspondence (including email)
Package The package containing the goods as listed in the order
Working Days Recognised business days as per usual understanding, which do not include Saturday, Sunday or any public holiday
Date of Purchase The date the order was completed by the customer on the seller’s website, or accepted by the seller via written correspondence
Delivery Charge The cost of delivery of the Goods to the Customer
Free Delivery Threshold The value of the goods at which the delivery charge, for standard delivery services, does not apply
2. Delivery
2.1 Standard Delivery – UK Mainland Only
2.1.1 Standard Delivery Charge
The delivery charge to the customer, for standard delivery services, is £3.50 for all orders up to a value of £34.99 (inclusive).
2.1.2 Free Standard Delivery
The free delivery threshold is £35.00; all orders of this value and above (excluding the purchase of Gift Vouchers) will qualify for free standard delivery.
The ‘Free Delivery’ option must be selected at checkout for qualifying orders. If ‘Free Delivery’ is not selected at time of purchase, the seller cannot refund/reimburse the delivery charge retrospectively.
2.1.2 Standard Delivery Times
Standard delivery services aim to deliver within 2-3 working days after dispatch.
2.2 Premium Delivery
Not currently offered.
2.3 International Shipping
Not currently offered.
2.4 General Delivery Information
2.4.1 Dispatch Times
Every effort will be made to dispatch orders within 2 working days, where stock allows. Aforementioned delivery times will apply thereafter.
2.4.2 Goods Out Of Stock
Electronic publication of an item on the seller’s website does not guarantee the availability of such goods and does not constitute an offer of sale. While every effort will be made to ensure that products shown are in stock, it is not always possible and there may be times when an item is out of stock or otherwise unavailable.
The seller is not able to ship part-orders. Therefore, if any of the Goods are unavailable, the order will be held until all items on the order are back in stock. If the customer requires the in-stock items sooner then they must re-order them separately.
The seller will notify the customer as soon as possible if unable to supply an item within the order, whereupon the customer will have the option to wait until all items are back in stock, re-order the items separately, or cancel the entire order.
2.4.3 Dispatch And Delivery Delays
There may be other occasions, apart from items being out of stock, when an order is delayed. If the completion and dispatch of a customer’s order is delayed beyond 2 working days the seller will notify the customer, either by email, text or phone, with an estimated dispatch date. In such cases, the customer will have the option to cancel the order.
The seller is unable to accept responsibility for the package while in transit. If an order has not arrived with the customer within 14 days, the customer must notify the seller, who will investigate the matter with the relevant postal/courier service and issue replacement goods or a refund as appropriate.
3. Payments
3.1 Prices & Tax
Prices shown are in GBP (see Section 3.3: Currency) and exclude delivery charges, which will be displayed separately at checkout.
Beardy Pete’s Shaving Emporium is not currently VAT registered.
International orders to non-EU countries may be subject to extra import duties that will be payable upon receipt of the goods. The customer is responsible for checking any local importation laws and shall be liable for such duties.
3.2 Payment Terms
3.2.1 General Terms
Goods must be paid for in full prior to dispatch by one of the payment methods available at checkout.
3.2.2 Payment Methods
Debit/Credit Card: payment will be taken immediately from the customer’s chosen payment card.
BACS: funds must clear in the seller’s account prior to any order being processed and goods dispatched.
Any refunds due will be processed back to the original payment method. If this is not possible, a Gift Voucher, to the value of the refund amount, will be offered.
3.2.3 Transaction Fees
Pursuant to the Payment Services Directive the Seller does not charge for the use of any credit or debit card.
The customer is responsible for checking any other fees that may be levied by the financial institution through which the transaction is made. These include, but are not limited to, non-sterling transaction/conversion fees if using an overseas card provider or bank account.
3.2.4 Credit
Under no circumstances will the Seller offer credit, or any other form of delayed payment for goods.
3.3 Currency
All prices displayed on the seller’s website are shown in GBP, and all transactions – both customer payments and refunds – will be made in GBP.
The seller is not responsible for any changes in exchange rates, nor any conversion fees levied by foreign banks or other financial institutions.
3.4 Gift Vouchers
Gift Vouchers are subject to these Terms & Conditions in addition to any further specific conditions issued with the voucher.
3.4.1 Purchase, Issue & Use Of Gift Vouchers
The purchase and issue of a Gift Voucher is subject to full payment equal to the value of the card purchased.
Gift vouchers are for online use only, and the valid code must be entered during the checkout process, prior to completing the purchase. They cannot be applied to an order retrospectively.
Gift vouchers can be transferred (gifted) to another person.
Gift vouchers can be used in conjunction with special offers and voucher codes.
If a gift voucher is found to have been used contrary to these or any other conditions pertaining to its use, the voucher will be voided and any orders subject to its use cancelled.
Gift vouchers must be used within any stated expiry date. Expired gift vouchers will not be re-issued or refunded.
The purchase of a gift voucher does not count towards the free delivery threshold, which applies only to tangible goods that are subject to delivery.
3.4.2 Gift Voucher Refunds & Exchanges
The use of gift vouchers will affect the normal refund process.
See Section 5.2.2: Refunds; Gift Voucher Refunds for full details.
4. Cancellations
The customer may cancel an order if notification of cancellation is received in writing (email or online contact form) before the order is completed.
The absence of an Order Completed notification does not necessarily mean that the order has not yet been dispatched, as there may be a delay in communicating to the customer that their order has been completed and dispatched. Therefore, this does not automatically qualify the order for cancellation.
Each cancellation request will be assessed individually.
If the seller is unable to cancel an order, the customer shall be referred to the Returns & Refunds procedure.
5. Returns & Refunds
5.1 Returns Overview
If the customer wishes to return any goods, they must notify the seller in writing (email or online contact form) detailing the reason for return, and within the specified time frame.
All goods will be checked by the Seller prior to dispatch to ensure they are new and in a good, saleable condition with the packaging intact. Therefore, any goods being returned as unwanted or sent in error must also be received in a good, saleable condition with the packaging intact.
All returned goods will be subject to individual assessment and inspection. Accepted returns will qualify for either a refund (in part or in full) or an exchange up to or equal to the value of the refund amount offered. In the case of an exchange, any difference in value between the offered refund amount and the replacement goods will be refunded by the seller or made up by the customer as appropriate.
The seller does not charge a re-stocking fee per se, but reserves the right to withhold part or all of the refund (or offer of exchange) if the goods are returned in an unsatisfactory condition.
Only actual purchase amounts will be eligible for a refund; any value discounted as part of a Special Offer or through the use of a Discount Code will not be subject to any refund.
Returned items should be sent to:
Beardy Pete’s Shaving Emporium
4 Vicerons Place
Bishops Stortford
Herts
CM23 4EL
5.1.1 Unwanted Items
The customer must notify the seller within 14 days from date of purchase of their intention to return any unwanted goods.
The cost of return will be borne by the customer. A tracked service is recommended.
The seller is unable to refund the delivery charge or cover the cost of return.
Goods must be unopened and in a saleable condition and will be subject to assessment and inspection prior to any refund or exchange being offered.
If an item is found to have been used or is otherwise returned in an unsaleable condition then no refund will be offered. The customer may still opt to keep the item, but will be liable for the cost of re-sending the item.
Please note, for hygiene reasons the seller is unable to accept the return of shaving cream or soap.
5.1.2 Wrong Item Received / Items Sent In Error
The customer is responsible for checking their goods upon receipt. If the seller has supplied the wrong item, the customer must notify the seller within 48 hours of delivery to the customer. After such time, the customer shall be deemed to have accepted the goods and the conditions for Unwanted Items will apply (specifically regarding cost of postage).
Goods must be unopened and in a saleable condition and will be subject to assessment and inspection prior to any refund or exchange being offered.
The cost of return will be borne by the seller, either by way of refund of postage costs or the provision of a pre-paid postage label.
5.1.3 Faulty Items
The customer is responsible for checking their goods upon receipt and must notify the seller of any faults or defects within 5 days of delivery to the. After such time, the customer shall be deemed to have accepted the Goods and the conditions for Unwanted Items will apply (specifically regarding cost of postage).
Full details of the fault or defect must be provided, and supporting material such as photographs may also be requested by the seller.
On confirmation of acceptance of the fault the customer must return the faulty item to the seller.
The cost of return will be borne by the seller, either by way of reimbursement of postage costs or the provision of a pre-paid postage label.
Faulty items will be eligible for replacement, exchange (see Section 5.2.3: Refunds; Exchanges) or a full refund. If the faulty item was the sole item in the order, the delivery charge will also be eligible for a refund. If it was part of an order and other items have been retained by the customer, the delivery charge will not be refunded.
5.2 Refunds
Items that have been returned by the customer in accordance with the Returns & Refunds policy, and subsequently accepted, will be eligible for a part or full refund.
Refunds will be made via the original payment method used.
Only amounts paid for in GBP or with a gift voucher are eligible for a refund (subject to the seller’s Returns & Refunds policy and these Terms & Conditions), and will not include any discounted values associated with special offers or through the use of a discount code.
5.2.1 Credit/Debit Card Refunds
In the case of credit and debit card payments, if the card used for the original payment is not available, the seller will be unable to issue a refund to an alternative card or bank account. In such circumstances a gift voucher, to the value of the refund amount, will be offered.
5.2.2 Gift Voucher Refunds
Gifts vouchers cannot be refunded or exchanged for cash.
Where a payment has been made with the use of a gift voucher, any refund will be applied back to the balance of the voucher, or a new voucher will be issued.
For orders paid for by a combination of gift voucher and GBP, the refund amount will first be applied back to the balance of the voucher, or a new voucher will be issued, up to its original value. Any additional refund payment due, over and above the original value of the gift voucher, will be paid in GBP via the payment method used (unless the credit/debit card is no longer available, in which case the conditions as specified in Section 5.2.1: Refunds; Credit/Debit Card Refunds will apply).
5.2.3 Exchanges
In the case of an exchange, any difference in value between the offered refund amount and the replacement goods will be refunded by the seller (via the original payment method) or made up by the Customer as appropriate.
6. Special Offers (including Discount Codes)
6.1 Special Offers Overview
Special offers (including discount codes), and any associated orders, are subject to these Terms & Conditions in addition to any further specific conditions issued with the offer.
The seller reserves the right to amend or withdraw special offers at any time.
6.2 Discount Codes
Discount codes issued by the seller as part of a special offer are entered at checkout and, provided the contents of the order meet the required parameters of the offer, the relevant amount will be deducted from the order total.
Discount codes are for online use only, and the valid code must be entered during the checkout process, prior to completing the purchase. They cannot be applied to an order retrospectively.
Discount codes may be available for use universally, or may be applicable to specific individuals, and may also carry restrictions on the number of times they can be used. The customer should check the conditions of any discount code for any specific limitations or restrictions. If a discount code is found to have been used outside of any such limitations or restrictions, the order will be cancelled.
If a discount code is found to have been used otherwise contrary to these or any other conditions pertaining to its use, the order will be cancelled.
If an order is returned for a refund (in accordance with the seller’s Returns & Refunds policy) where a discount code code has been used, only the value of the order that has physically been paid for in GBP, or with a gift voucher, will be refunded. See Section 5.2: Refunds for full details.
The seller reserves the right to amend or withdraw discount codes without notice.
Only one discount code can be used per order.
Discount code can be combined with gift vouchers.
Discount code cannot be refunded or exchanged for cash.
Unless otherwise specified, discount codes cannot be used for sale items or multi-product sets. discount codes that offer a discount off the total order value will only be applied to goods within the order that are eligible.
7. Description & Appearance of Goods
While every effort is made to ensure that the details contained within the descriptions, and the associated images, of products listed on the seller’s website are accurate and up to date, the manufacturers reserve the right to make alterations to their products without notice, and it will not always be possible to reflect such changes in the specification detailed on the seller’s website.
The appearance of colours may vary slightly due to differences in the settings and performance of internet browsers or device displays.
7.1 Website Errors
Efforts to ensure accuracy notwithstanding, there may be the occasional error within product descriptions or with the pricing of Goods.
7.1.1 Pricing Errors
In the case of any errors with the pricing of goods, the seller is under no obligation to supply the goods at the incorrect price. As such, goods will be offered at the correct price, or the customer may request a refund.
7.1.2 Description / Image Errors
Goods may not always conform absolutely to the product descriptions, and in the case of any errors within a product description the seller will amend the description as soon as practicable after being made aware of the mistake.
8. Age Restricted Goods
It is illegal in the United Kingdom for anyone under the age of 18 to purchase razor blades (including straight and ‘cut-throat’ razors). By agreeing to these Terms & Conditions and making a purchase, the customer declares that they are over 18 years old and legally eligible to make such purchases.
9. Seller Liability
The seller accepts no liability for any injury, damage or loss caused from the improper use of any goods.
The customer purchases goods from the seller on the understanding that (in the case of Age Restricted Goods) they are old enough to do so, and are confident in the use of such goods.
10. Complaints Policy
If a customer has a complaint of any kind, they should contact the seller as soon as possible after the event that caused the complaint, via the Contact form or by email to hello@beardypetes.com. The seller will acknowledge the complaint within 2 working days.
If such acknowledgement offers an immediate solution to the complaint and this is accepted by the customer, the matter will be closed. If, however, an immediate solution is not apparent, the seller will investigate the issue in more depth and further respond to the customer within a reasonable timescale, depending on the nature of the complaint and the amount of investigation required.
The seller will use all best endeavours to resolve any complaint to the customer’s satisfaction. If it proves that the complaint cannot be settled, the customer is at liberty to pursue their complaint through any other available means.
11. Consumer Rights
None of the Terms & Conditions contained herein affect customers’ statutory rights.
Beardy Pete’s Shaving Emporium reserves the right to amend these Terms & Conditions.
